Privacy Policy

This Privacy Policy describes how Frantzen collects, uses, and discloses your personal information when you visit or make a reservation through our website. We are committed to protecting your privacy and ensuring transparency regarding our data practices. By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect various types of personal data to provide and improve our services to you. This includes information you provide directly, such as your name, email address, phone number, and any dietary restrictions or special requests when making a reservation. We may also collect details about your dining preferences and past visits to enhance your experience at our restaurant.

Use of Data

The data we collect is primarily used to process and manage your reservations, confirm bookings, and communicate with you about your visit. We also use this information to personalize your dining experience and to respond effectively to your inquiries or feedback. And, collected data helps us to improve our website functionality and service offerings, ensuring a consistently high standard for all our guests.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the duration of our ongoing relationship with you. This retention period also accounts for any legal, accounting, or reporting requirements that may apply to our business operations. When your data is no longer needed, we securely delete or anonymize it in accordance with applicable regulations.

Transfer of Data

Your information, including personal data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in Sweden. We take all reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy, including using standard contractual clauses or relying on other appropriate safeguards for international transfers. By using our services, you consent to such transfers.

Security of Data

The security of your data is paramount to us, and we implement a variety of security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We employ industry-standard encryption, firewalls, and secure server environments to safeguard your data. However, note: that no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

As a data subject, you have several rights concerning your personal data under Swedish and EU law (GDPR). You have the right to access, rectify, or erase your personal data held by us, as well as the right to restrict or object to its processing. You may also have the right to data portability and the right to withdraw your consent at any time. To exercise any of these rights, please contact us using the details provided on our website.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the 'Last updated' date at the top. We encourage you to review this Privacy Policy periodically for any modifications.

Contact Us

Email: support@frantzen.se

Address: Klara Norra kyrkogata 26, 111 22 Stockholm, Sweden